Refund policy

RETURNS 

Manarelo is committed to providing products of the highest quality. If you are not satisfied with your order, we commit ourselves to offer a refund of the products concerned under the below conditions: 

The right of retraction does not apply to artificial persons (i.e. companies). 

The products must still be in their original packaging and in their original condition (i.e. not worn, washed, ironed, altered or soiled). 

Our customer service will provide for all necessary instructions with the return address as well as a return authorization number that needs to be stated on the return package. 

In the case of a refund, it will be processed within 14 working days of the date of reception of the returned item.

We are responsive to adjusting our prices based on fashion trends, inventory and business operations. The price difference for all orders placed before promotions or sales cannot be refunded, or be the subject of a voucher. 

In the event that damaged goods are returned, Manarelo will return these to the purchaser, who will then be required to pay the delivery costs. 

For items on sale, no returns and exchanges are accepted but please feel free to contact us if you have any questions.