These general terms of sales apply to all orders through the web site. These terms are subject to modification and updates; accordingly, the terms applicable to product orders by customers are those applicable on the date of the order on the website.
I. THE CUSTOMER
To be a Customer of the web site you must be a consumer, of legal age and with full legal capacity or to be authorised by your parents to order on the web site. The personal information you give to Manarelo when opening your customer account or upon any order you may place must be complete, accurate and up to date. Manarelo would not be responsible for undelivered products should the data prove incorrect. Manarelo reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.
II. THE PRODUCTS
The products offered for sale are those featured on the web site. Manarelo makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the web site may contain minor errors, which you recognise and accept. In the event of any non-compliance of the product delivered with its description on the web site, Manarelo agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.
III. ORDERING PRODUCTS
The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by Manarelo. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify the order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
Manarelo is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order, as well as any order that is not compliant with these general terms of sale. In such cases, Manarelo will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.
Once you have validated your order, Manarelo will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Manarelo to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.
VI. PRICE AND TERMS OF PAYMENT
A. CHOICE OF PRICE
The prices displayed on the web site are in US dollars with taxes and shipping rates excluded. The total price of the order (taxes and shipping fees included) is mentioned in the Shopping Bag. Manarelo reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.
IMPORTANT:
Prices not include taxes and duties
For all orders shipped inside the United States, there are no duties and our logistic partnership is responsible for paying local VAT to the authorities.
For all other countries, customers are responsible to pay for all applicable taxes and duties.
B. PAYMENT METHODS
To pay your order, you may use one of the payment methods indicated in the checkout according to your country (credit card, debit card, Google Pay, Apple pay). For credit card payments: the Customer has access to a dedicated space made available by our bank, which ensures the security and recording of the payment order. To this effect, the Customer explicitly authorizes Manarelo to debit its account accordingly to the amount of the ordered products. Data registered and saved by
Manarelo act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.
V. DELIVERY
Manarelo will make delivery to the address you give in your order, it being specified that this must be your place of residence.
Our delivery times are different depending on the destination. For orders in the United States our delivery times are between 2 - 8 business days. For orders outside the United States the delivery dates may vary around 8 - 15 business days.
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, zip codes, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to delivery it. Manarelo would not be held responsible for a delayed delivery due to external causes.
In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and Manarelo, by any means, and his refusal of the product within 5 days following the delivery.
VI. RETURNS
Manarelo is committed to providing products of the highest quality. If you are not satisfied with your order, we commit ourselves to offer a refund of the products concerned under the below conditions:
The right of retraction does not apply to artificial persons (i.e. companies).
The products must still be in their original packaging and in their original condition (i.e. not worn, washed, ironed, altered or soiled).
Our customer service will provide for all necessary instructions with the return address as well as a return authorization number that needs to be stated on the return package.
In the case of a refund, it will be processed within 14 working days of the date of reception of the returned item.
We are responsive to adjusting our prices based on fashion trends, inventory and business operations. The price difference for all orders placed before promotions or sales cannot be refunded, or be the subject of a voucher.
In the event that damaged goods are returned, Manarelo will return these to the purchaser, who will then be required to pay the delivery costs.
For items on sale, no returns and exchanges are accepted but please feel free to contact us if you have any questions.
VII. USE OF YOUR INFORMATION
Manarelo collects personal data on the web site required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order. Customers are informed that such personal data are also collected by bodies in charge of analyzing orders and fighting against credit card fraud.
As you browse www.manarelo.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.